advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed
account for the improvement of administration, systems, and processes, whilst also assessing and questioning Project Management system (e.g. ProofHUB). Support in the delivery of consultancy and analysis for projects
information systems for reporting and recording of projects including the project management system, ProofHub
school matric qualification or equivalent Software system knowledge (CRM) Confident Energetic and vibrant