to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your your team are attained Having an organized filing system in place Ensuring constant improvement of productivity Skills: Proficiency in telecom technologies and systems communications, and network infrastructure. Experience
Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment