Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
customer and system issues from Team Leaders Continually evaluate Team Leader performance and conduct regular client processes and procedures Ensure Agents and Team Leaders are paid according to Company incentive and and commission schemes Recruit new employees (Team Leaders) and ensure appropriate training of new employees monitor adherence to the Team Leader Operating Rhythm Management of the Team Leaders Provide daily direction direction and communication to Team Leaders on campaign performance through regular team talks Assist with
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
experience gained within the last 12 months within a Call Centre environment