Provide excellent customer experience through technical support.
- Serve as the interface between
Specialist with:
- 1- 2 years experience in a technical environment or IT background
- Excellent
students wanting to gain working experience in a technical background
Nice-to-Have Skills:
operations, multichannel sales, global payments, financial
immediatelyÂ
Are able to work in a 24/7 operating contact center
Rotational shifts
recruiting for an experienced Electrical Technical Operations Manager to be based in either Cape Town managing contracts, providing leadership in project/operational planning, SANS10142 and material control
As a Technical Operations Manager, you will be responsible for:
Managing and overseeing our
our technical team
Proposing and implementing improvements to our business infrastructure
Monitoring
/>Monitoring and reporting progress on technical projects
Ensuring a seamless user experience for both
system issues
Troubleshooting and resolving technical problems
Managing telephony equipment, servers
offboarding experience
Documenting standard operating procedures (SOPs) and IT policies
Managing
Are you a highly skilled and experienced Technical Operations Manager? Do you thrive in a fast-paced, a dynamic and innovative company. As the Technical Operations Manager, you will play a crucial role in in managing their day-to-day technical operations, overseeing their cloud infrastructure, systems, and and products. As a Technical Operations Manager, you will be responsible for: Managing and overseeing our our technical team Proposing and implementing improvements to our business infrastructure Monitoring
Job Description: Providing excellent service with a key focus on doing the right thing for each customer - deliver solutions that meet their individual needs. Identifying vulnerable customers and adapting approach, providing additional support when required. Handling escalated customer queries with
it on to the relevant systemsMore experienced Advisors will support the Team Leader bymentoring and supporting it on to the relevant systemsMore experienced Advisors will support the Team Leader bymentoring and supporting
Job Description: As a Customer Service Advisor at Virgin Media O2 (VMO2) you will be a key player in of sales through service involved in the role. Advisors are expected to identify and act on triggers in experience. Working Relationships Internal: Operations/functional line External: External Customer network queries and billing queries. The campaign operates in UK time. You will be required to work the following following shifts in South African times: Operating Hours: SA times Monday-Sun (9AM - 9PM) Your shift
resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering
Job Description: Role: Customer Service Advisor Role Objective As a member of a highly skilled and motivated resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering below: - • Webchat experience • Sales experience • Technical troubleshooting experience. Primary Responsibilities are about to change services etc. The campaign operates in UK time. You will be required to work the following following shifts in South African times: Operating Hours: SA times Monday-Saturday (9AM-9PM) - closed
Job Description: Role: Customer Advisor Role Objective As a member of a highly skilled and motivated resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering protection and confidentiality laws Note: The campaigns operate in UK time. You will be required to work the following following shifts in South African times: Operating Hours: SA times Monday -Sunday (8AM-9PM) Your shift shift patterns as per operational requirements. Our Call Centre is operational 365 days per year (including