to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your done timeously Coaching and Development of Staff Technical Skills: Proficiency in telecom technologies and skills: · Proven ability to lead and manage a technical team. Excellent interpersonal and communication with the ability to convey complex technical concepts to non-technical stakeholders. Strong organizational
Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance Key Responsibilities: Lead and oversee daily operations of the contact center, ensuring adherence to to service level agreements (SLAs) and operational metrics. Analyse performance data to identify trends teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and experience (7 years) in campaign management and operations leadership within a contact center environment