to customers (internal and external) via the telephone. Responsibilities: Technician Service Accurately call report). Close 100% of customer queries (telephonic and email) within 4 working hours (Helpdesk SLA report). Accurately log all field support and telephone tickets and close within 30 minutes of receiving General Provide general customer support, either telephonic or at the front desk. Always comply with PPE
in any African Language is essential
engagement and lead management of clients digitally, telephonically and on the CRM
mouse
for compliance and adherence
Areas include:
channels Engaging with customers will be via telephone / email, with occasional face-to-face interactions
channels Engaging with customers will be via telephone / email, with occasional face-to-face interactions
Customer Communication Deal with Customers, either telephonically or via email, in a courteous, efficient, and accurate information of the incident, either telephonically or via email Incident Handling Adhere to Standard
Laptop and mouse Open office set up Rotating telephone Telephone application Qualification Requirements Grade