RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of app
including photocopiers, scanners, telephone and voicemail systems, and computers. Supporting staff with
including photocopiers, scanners, telephone and voicemail systems, and computers. Supporting staff with
Answering telephones.
Taking and making bookings
Capturing patients onto RIS system.
Arriving
reconciliations Daily telephonic collections and recording of such action on system Daily action of outstanding