outbound tours. • Knowledge of fares construction, ticket issuing, reissuing, refunds. • Fluent in English •
closely with the IT team to respond to tickets, troubleshoot issues and execute on system improvements and
IT stock, including logging service desk tickets before issuing stock and maintaining accurate records
service requests in the ticketing system.
Follow up with customers to ensure issues are resolved and service
trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate all daily and weekly trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate all daily and weekly
trends and ensure problem tickets are raised. - Minimise repetitive issues
trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate all daily and weekly
and changes - Always create a support ticket even if the issue is not resolved on the call, we need to additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance problems that and changes - Always create a support ticket even if the issue is not resolved on the call, we need to additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance problems that
service requests in the ticketing system. Follow up with customers to ensure issues are resolved and service
service requests in the ticketing system. Follow up with customers to ensure issues are resolved and service