incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
international product team, external providers, vendors and customers. Treat security as a first-class management) Resolve incident tickets Analyse and resolve problem tickets Experience with VIP and End-user
as possible. THE ROLE: Resolving incidents and tickets for S4/Hana Finance modules handling, including integrations modules. Resolving incidents and tickets for Controlling, modules' cost centre, cost elements integration with other modules. resolving incidents and tickets for Project systems and internal order integration
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
resolution including handling of incident tickets in ITSM ticketing system. Generic Responsibilities: Take Knowledge of ITSM Solutions specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
templates for various objects like Material Master, Vendor Master, Excise Master, Info-records, Source List clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
approve and post invoices Prepare vendor reconciliation Resolve all vendor queries Prepare the paperwork/backup with internal and external stakeholders. Monitor vendor accounts to ensure that payments are up-to-date
experience as a GES
(Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required. Actively