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Technical Support Technician Jhb - Northern Suburbs
Headhunters
South Africa
technical support via email, telephonically, etc. Log tickets in a timeously manner and allocate and/or escalate firmware updates for required systems when necessary. Verify plant operation: Rename plant, check system settings guides. Log RMA tickets with various providers as and when required. Ensure tickets are updated with
share this job on whatsappTechnical Support Technician
Johannesburg
Monthly support via email, telephonically, etc.
It Service Desk Analyst Johannesburg
Agc RecruitmentJohannesburg
answering calls and resolving tickets. Log and update all queries within the ticket logging system for tracking issues to third-line support teams. Receive and verify IT equipment per specifications and purchase orders Manage IT stock, including logging service desk tickets before issuing stock and maintaining accurate records
First Line Support Johannesburg
Kontak RecruitmentJohannesburg
R12 – 15 000 Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. Provide first-line support Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in
Service Desk Agent
Johannesburg
and incidents reported via telephone, email, or ticketing system.
Provide first-line technical support track all incidents and service requests in the ticketing system.
Follow up with customers to ensure manage service desk queues, ensuring that all tickets are managed within the established SLAs.
Communicate clients and internal teams to keep them informed of ticket status and progress.
Install and configure experience
Must have experience with service desk ticketing systems and remote support tools.
Must have
Third Line Support Engineer Illovo
Computer Experts PersonnelSouth Africa
60-45k pm required to perform periodic telephonic, email and ticket duty on the service desk, providing 3rd line support support ticket even if the issue is not resolved on the call, we need to track all support tickets. - Call service requests when tickets are logged. - Call customers with open or pending tickets to supply feedback well as to get additional information. - MTTR on tickets are met according to SLA - Analyze issues and performance within the agreed ServiceLevel Agreement. Zendesk Tickets: ● Respond to high-priority incidents and service
Noc Engineer Tier -1 (night Shift)
Johannesburg
market related Monthly Operating Procedures
Trouble />Incident Logging
- Ticket raised within 15 minutes of receiving the call
/>Tracking Report /BI Tool
- Tickets
Incident resolved with the relevant SLA - Minimum of 10 tickets closed daily
Tracking Report
Noc Engineer Johannesburg, South Africa
FactJohannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed. B) personnel to distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates
Noc Engineer
Johannesburg
complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.
tickets in accordance with contract requirements.
C)
First Line Support Consultant (jb4609)
FreerecruitCentral Johannesburg
Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. The post First Line Support
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