Where you'll work An international event ticketing platform looking to grow its local South African team the platform. How you'll role You'll help drive ticketing growth by finding and engaging with new client account administration, pitch preparation and demos Attending client meetings with members of the sales team can think for themselves) An understanding of ticketing and event management, including if you have repped
of ticketing & fares Good Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDS Prior working
of ticketing & fares Good Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDS Prior working
investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working to:
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
and troubleshooting via phone, e-mail, chat or tickets.
first-line resolution. Accurate logging of all ticket information Escalating promptly allocating unresolved Incidents and providing regular updates on the ticket management system. Maintaining accurate log entries
owner and manage the end-to-end lifecyle of the ticket until resolution as the next 1 st Line Support minimised or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and and attached all related incidents to the Problem ticket. Recognise and alert the Team Leader or Manager
Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General
queries timeously and accurately.
Proficient in using CRM programs or ticketing systems such as Zendesk, Freshdesk etc.
3 to maintain regular, consistent, and punctual attendance.