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To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage data analysis to team and management Minimum Requirements: Education: National Diploma in Business Studies
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
applications and ensure that the registration requirements are fulfilled so that the registration process working relationships effectively and provide required regulatory support. Reviewing artwork relating ensuring that it is in compliance with all legal requirements. Checking Format and Content Compliance with directly impacts on the product brands. Minimum Requirements Bachelor of Pharmacy degree is essential Registration submitting eCTD – good computer literacy skills also required. Hard working – able to multi task and manage
about leveraging cutting-edge technology to ensure top-notch security in cloud environments? Our client with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
practices.
Essential Skills Requirements:
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested necessary Service Improvement Concept /BRS (Business Requirement Specification) Documents with Product owners on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.
per modality, obtain selling prices for parts if required
Follow up with customers on quotes sent and
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
/>Experience Required:
A Grade 12 certificate is the minimum requirement
Previous
beneficial, not a requirement
Syspro and Qwix would be beneficial, not a requirement
Computer literacy
to cutting-edge IT projects. ESSENTIAL SKILLS REQUIREMENTS: - Practical knowledge in one or more of the Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS : - IT Experience (not mandatory) - German Speaking style - Willingness to travel internationally as required - Positive can-do attitude - High proficiency platform - Collaborate with stakeholders to deliver required reports - Govern reporting developments using