incumbent will analyze training needs and prioritizes contact centre training in line with operational operational needs. Conducts training and development programs to improve individual and organizational performance – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts training and development programs – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer relevant training qualifications. Valid driver’s licence. Responsibilities: Assess training needs through Contact Centre Training Manager and management. Ensures that the identified training needs analysis results
outbound tours. • Knowledge of fares construction, ticket issuing, reissuing, refunds. • Fluent in English
existing system functionality and identify any gaps Examine existing and/or create new business processes including Transition to Support Develop training materials and deliver training to relevant user community (internal
existing system functionality and identify any gaps Examine existing and/or create new business processes including Transition to Support Develop training materials and deliver training to relevant user community (internal
Active Directory, Office 365, etc. Log support tickets, resolutions, and troubleshooting procedures in
Development – Training already established the candidate will just need to schedule training days for staff branches Identifying OHS-related training and then conducting training e.g. – toolbox talks Conducting and follow ups Registers of services, checks, training etc Other tasks that may be HR related Salary:
JHB000035-Nique-1 Objective: To manage and oversee training, development, recruitment, and talent management development programs. Skills Development: Identify training and development needs through job analysis, career expenses within allocated budgets. Oversee annual SOP training for all staff in the factory, preferably in January/February & documents. Load training interventions on Sage 300. Oversee on-the-job training for both factory and duty reasonably required by you. Education & Training: Completed Grade 12 and Diploma in Human Resources
JHB000035-Nique-1 Objective: To manage and oversee training, development, recruitment, and talent management development programs. Skills Development: Identify training and development needs through job analysis, career expenses within allocated budgets. Oversee annual SOP training for all staff in the factory, preferably in January/February & documents. Load training interventions on Sage 300. Oversee on-the-job training for both factory and duty reasonably required by you. Education & Training: Completed Grade 12 and Diploma in Human Resources
gain working experience in recruitment. 6 month training programme. Above average written and spoken English of permanent employment after completion of the training programme. The post Trainee Recruitment Consultant