/>- Support with month-end processes.
- User support.
- Support SAP Analytics Cloud (SAC) implementations
line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation
and Mikrotik certification is a prerequisite. User Support: First line support: provide timely and professional
line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation
our technical lifecycle in check VIP and End-User Support: Be the go-to hero for our VIPs and end-users
tickets
Confluence, Jira, Jira Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC
documentation, configuration, testing, and end user support. Participate in relevant implementations and
Agile methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft
problem tickets Experience with VIP and End-user support Experience with technical documentation and