to work with little supervision
EDUCATION, QUALIFICATIONS
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives affiliation, customer satisfaction and shareholder value. To support the Group's vision to be the customer's beauty retailer by living and driving the company values. Knowledge: Sound understanding and application
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives affiliation, customer satisfaction and shareholder value. To support the Group's vision to be the customer's beauty retailer by living and driving the company values. Knowledge: Sound understanding and application
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage