hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any
hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any
to Accept It As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying the superhero they need, retaining customers, logging complaints, and offering new products and services to Accept It As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying the superhero they need, retaining customers, logging complaints, and offering new products and services
to Accept It As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying the superhero they need, retaining customers, logging complaints, and offering new products and services to Accept It As a Sales Advisor, you'll be the voice of our brand, communicating with customers, identifying the superhero they need, retaining customers, logging complaints, and offering new products and services
Log service desk incidents and requests received via email or telephone as per call logging procedures
procedures.
Respond to logged incidents or requests within the agreed SLA, and update ticketing system
executed E.g. Backup tape changes, health checks and log monitoring.
Client visits desk side support
infrastructure.
Support or CCTV, PABX & Call logging systems (3CX).
Imaging and configuration of
resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers information-requests from various sources (phone, email, logging-system integration, etc.) for the purpose of providing customer in respect of incidents and service requests logged. Telephonically and remotely identify, diagnose or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are completed
but not required to have 1 year BPO experience – Voice in a similar industry.
working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience