Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware while providing the highest customer service. The engineer answers incoming calls, tracks all information request in a timely fashion. The engineer provides desktop support, such as password or account related (3G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved
telecommunications specialist, is looking for a Senior IT Support Engineer to join their team in Midrand. Field Teams: APEX Support: Provide assistance on Apex with complex issues escalated from Senior engineers related related to network quality, VPN, VoIP, or cloud-related faults raised by customers. Nodes: Alert on nodes experiencing available capacity and collaborate with mast engineers to plan and implement new sectors. Proactively level of networking. A successful Senior Network Engineer should possess these skills and competencies to
To continually make sure that all Monitoring support is managed in a timely, efficient and effective that a continuous revenue stream for monitoring support is achieved. (Targets to be calculated) To understand TASKS : Provide both on and off-site technical support and consultancy to prospective and existing Monitoring Manager to discuss and update on all sales and support issues and activities of the segment. Ensure that existing support engineers including IT to overcome all related issues. Utilise SFDC support tool to provide
Mid-Senior Level Desktop Support Engineer required for a well establish company based in Rivonia with; how to identify problems Install, configure and support all Desk and Server operating systems Desktop and installation and trouble shooting. Respond and resolve support calls at customer's sites Responsible for calls similar applications. Be familiar with SCCM Report support applications e.g. VPN, RDP and Team Viewer Active
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
a Restaurant Support Manager, you will play a vital role in providing guidance, support, and resources standards as per the SOP guidelines. Provides opening support for new restaurant openings and revamps. Provide actions for all deviations in the restaurant audit. Support franchisees in improving profitability and efficiencies REPORTING Maintains accurate and up-to-date restaurant support feedback reports, turnover and GP records of all in developing crew skills sets to effectively support the current restaurant network better COMMUNICATION
Requirements:
- Min 3 years in a technical support role (Smart home industry preferred)
- Strong
Microsoft cloud operation security center.
The Learning Support Officer is responsible for coordinating our online and on-campus learning programs