meetings, and client meetings, researching and assisting with program development for existing clients professional after-sales support to enhance the customers experience;
meetings, and client meetings, researching and assisting with program development for existing clients professional after-sales support to enhance the customers experience;
and implement a customer retention strategy; and ensure regular Municipality customer visits Monthly Operations Operations meetings with the Municipality Customers reviewing Syntell Performance via the Signed SLA monthly operations reports to all Municipality customers Manage the end-to-end incident escalation process process to resolution; in accordance with Customer Service Level Agreements; and oversee the CRM incident of timely and accurate technical solutions to customers. Communicate operational bottlenecks and/ or issues
correspondence addressed within prescribed time frame. ▪ Assist in preparation and finalisation of SARS requests including related declarations where necessary. ▪ Assist in resolving all tax related queries of whatever Correspond with SARS at length where required. ▪ Assist with analysis and generation of fee notes for billing matters for publishing on various media platforms. ▪ Assist with design and implementation of business plan