with an experience that is second to none. The Workforce team helps to maintain an excellent experience schedules. • Provide management with daily reports on workforce performance. • Process scheduling requests and attendance incidents and analyze trends. • Documents workforce management procedure implementation plans, rules Schedulers, Management, and other departments about Workforce related items. Other duties as needed. Skills Requirements : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency