but is not limited to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with initiatives to improve operational efficiency and customer experience • Insure that the various SLAs are
but is not limited to): • Oversee a team of 15 Consultants • Monitoring workflow and service levels • Manage requirements • Manage and improve the overall customer experience • Provide optimal staff capacity with initiatives to improve operational efficiency and customer experience • Insure that the various SLAs are
follow-up and feedback on client queries Team Player Customer Champion (Relations) Solutioner Knowledge Manager