relationships. Considering the above, the position requires per-department intervention to implement strategic business functions and resolves problems when required to ensure that issues encountered by team members to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired departments assigning tasks to respective role-players managing and prioritizing own workload and team's workload Oversees the customer care complaints management system and manages/addresses escalated calls, complaints
relationships. Considering the above, the position requires per-department intervention to implement strategic business functions and resolves problems when required to ensure that issues encountered by team members to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired departments assigning tasks to respective role-players managing and prioritizing own workload and team's workload Oversees the customer care complaints management system and manages/addresses escalated calls, complaints