store/ FMCG and franchise experience ESSENTIAL Customer service experience. Must be able to deal with high paperwork Masterfile maintenance Maintaining various customer portals by ensuring correct paperwork is uploaded reporting and resolving queries. Meet with Sales Representatives on a weekly basis to highlight concerns on to assist with resolving queries on certain customers. Liaise with Branch Manager on a monthly basis Establish and maintain good relationships with customers and their accounting staff relating to payment
ESSENTIAL ) (e.g. PNP, Spar, OK foods, Shoprite) Customer service experience. Must be able to deal with high paperwork Masterfile maintenance Maintaining various customer portals by ensuring correct paperwork is uploaded reporting and resolving queries. Meet with Sales Representatives on a weekly basis to highlight concerns on to assist with resolving queries on certain customers. Liaise with Branch Manager on a monthly basis Establish and maintain good relationships with customers and their accounting staff relating to payment
Negotiate payoff deadlines and payment plans - Handle customers' questions or complaints - Identify gaps in the Updating of customer accounts - Uploading remittances - Sending out statements to customers - Managing Debtors reconciliations - Monthly meetings with customers Education and Experience: - High school certificate
Debtors: Capturing of invoices Email invoices to customers Follow up on queries (outstanding payments) Turnover and loss stats Declaration (credit guarantee) Customer insurance (credit guarantee) Filing Debit notes Changing prices on Navision Creating & updating customer cards on Navision Creditors : All raw material
Reference: JHB007374-MK-1 JSE listed organisation (Services concern)requires the skills of a highly proficient