telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery morale and motivation in the working environment. Coaching and management of allocated team. Workforce management and succession planning. Provide learning and coaching opportunities and taking corrective action where Ensure staff understands and comply with all call centre objectives, performance standards and policies
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one world class and legendary service of the highest quality, during every interaction, showing that we care our processes and procedures, adhering to our quality standards and within our turn-around time, as well resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one world class and legendary service of the highest quality, during every interaction, showing that we care our processes and procedures, adhering to our quality standards and within our turn-around time, as well resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected
is a forward-thinking company specialising in call centre services across various sectors, including FinTech
Banking, Sales, Insurance, Customer Service, or Call Centre environments.
diligence disciplines.• Training, mentoring and coaching of Business Analysts and Dealmakers• Provide advice knowledge sharing in the team and cross functional• Coaching and mentoring of team membersTECHNICAL/FUNCTIONAL Networking skills• Persuading and Influencing skills • Coaching and Mentoring • Leading and Co-ordinating To evaluate of proposed financial structures• Competent in coaching and mentoring of team members
proposed financial structures
• Competent in coaching and mentoring of team members.
MAIN
disciplines.
• Training, mentoring and coaching of Business Analysts and   Dealmakers
•
sharing in the team and cross functional
• Coaching and mentoring of team members
TECHNICAL/FUNCTIONAL
/>• Persuading and Influencing skillsÂ
• Coaching and MentoringÂ
• Leading and Co-ordinating
respect and pushingbeyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements business by being vigilant and making sure all calls are loggedcorrectly. Contribute to a culture conducive
respect and pushingbeyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements business by being vigilant and making sure all calls are loggedcorrectly. Contribute to a culture conducive