telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies policies. Train and onboard new employees. Perform quality checks and where applicable execute remedial actions Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings,
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one world class and legendary service of the highest quality, during every interaction, showing that we care our processes and procedures, adhering to our quality standards and within our turn-around time, as well resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one world class and legendary service of the highest quality, during every interaction, showing that we care our processes and procedures, adhering to our quality standards and within our turn-around time, as well resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected
business units, and key stakeholders to enhance assurance over the control environment. Insightful Reporting: reports for completed assignments. Quality Assurance Champion: Uphold quality standards per GIA methodology
business units, and key stakeholders to enhance assurance over the control environment. Insightful Reporting: reports for completed assignments. Quality Assurance Champion: Uphold quality standards per GIA methodology
purpose of GIA is to provide independent, objective assurance to the company Board of Directors via the Group annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated for: • Perform AML specialised audits and issues assurance as part of the 2024 annual plan and attend audit audit coverage and provide insights to enhance assurance provided over the control environment. • Write the audit report for this audit. • Ensure that quality requirements per methodology is adhered to 3. QUALIFICATIONS
is a forward-thinking company specialising in call centre services across various sectors, including FinTech
Banking, Sales, Insurance, Customer Service, or Call Centre environments.
expertise Agile implementations Data analysis Quality assurance Stakeholder liaison Continuous improvement to detail and a commitment to delivering high-quality solutions If you are interested in this opportunity