15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure the
Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure the
Consultants • Monitoring workflow and service levels • Manage escalated queries process and ensure the
Negotiate, monitor and co-ordinate Service Level Agreements. Manage the procurement system for goods and
Negotiate, monitor and co-ordinate Service Level Agreements. Manage the procurement system for goods and
Review daily service levels, customer experience, quality, and compliance measures. Manage an effective defining performance standards and meeting service levels; manage resources in the longer term. Strong and
relationships in order to better on service levels Timeous resolution and management of customer complaints and
relationships in order to better on service levels Timeous resolution and management of customer complaints and
Development and roll-out of service delivery processes High level account management and direct contact with
deliverables in line with the Service Level Agreements · Lead and manage the team to utilize their skills