a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
This company offers innovative debt management solutions, including personalized debt counselling, debt Provide actionable advice and suitable financial solutions. Build and manage relationships with prospects clients. Minimum Requirements: Proven experience in call center or contact center sales. Demonstrated success
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative correspondence
Identifying and proposing solutions to process and service related failures
NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent Ability to deal with complexity of different types of calls and clients
Ability to prioritise and function
provider of Business Technology and Infrastructure Solutions is seeking a detail orientated, proactive and contracts Running month end reporting on cost centres Cross charging inter-group companies correctly
provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally & Inisoft create and provide services and solutions to over 50 clients across many industry verticals “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is
provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally & Inisoft create and provide services and solutions to over 50 clients across many industry verticals “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is
proficiently
Strong computer skills (MS Office, Email / Internet). Pastel Accounting programme ESSENTIAL