is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
Develop and maintain annual budgets for all cost centres, ensuring financial transparency and accountability
Develop and maintain annual budgets for all cost centres, ensuring financial transparency and accountability
buckets.
out emails and responding to queries Screening of calls Keeping all filing up to date Archiving Attend relevant uncaptured/outstanding/missing invoices or credit notes Calling suppliers for outstanding documents Collecting
out emails and responding to queries Screening of calls Keeping all filing up to date Archiving Attend relevant uncaptured/outstanding/missing invoices or credit notes Calling suppliers for outstanding documents Collecting
and responding to queries
balances and past due accounts, with e-mails and calls. Account Reconciliation: Reconcile accounts receivable escalating issues as necessary. Working with Collection calls, Credit control and undertake A/R open item coding
balances and past due accounts, with e-mails and calls. Account Reconciliation: Reconcile accounts receivable escalating issues as necessary. Working with Collection calls, Credit control and undertake A/R open item coding