coffee machines sold to or leased by the Company's customers. Develop and maintain sound technical knowledge Vending Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete clean customers' coffee machines, both at the workshop and on site at Customers. Provide customer training National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements and operation of coffee machines. Training and customer service experience. Good basic computer literacy
coffee machines sold to or leased by the Company's customers. Develop and maintain sound technical knowledge Vending Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete clean customers' coffee machines, both at the workshop and on site at Customers. Provide customer training National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements and operation of coffee machines. Training and customer service experience. Good basic computer literacy
Field service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical Commissioning of new or refurbished equipment at customers. Provide training on supplied equipment either Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment on customer equipment. Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
• Provide technical support to customers for the installation, commissioning, and use of ATESS products Handle customer complaints and promptly complete product fault repairs • Visit key customers regularly their needs and equipment operation, and expand customer relationships • Major in electrical engineering
and customer acceptance tests of the configured MCC and control systems in-house and at customer sites start-up support at customer sites. Providing after sales service and training at customer sites. Providing research. Represent the company in meetings with customers. Assist the sales organization in demonstrations
themselves and their team to meet targets & goals. Customer: CSAT scores across Operations Offering excellent installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve telephonically People Management Coordinating Flexible Resilient Customer centricity Initiative Committed Motivated Quality-driven
first and foremost an expert for performing all customer service work (inspection) and defined assembly/ cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows the service organization, thus contributing to customer satisfaction as well. Supports the Systems Technician and initiates additions to order/ feedback to customer. Resets maintenance systems. Replaces dismantled
first and foremost an expert for performing all customer service work (inspection) and defined assembly/ cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows the service organization, thus contributing to customer satisfaction as well. Supports the Systems Technician and initiates additions to order/ feedback to customer. Resets maintenance systems. Replaces dismantled
first and foremost an expert for performing all customer service work (inspection) and defined assembly/ cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows the service organization, thus contributing to customer satisfaction as well. Supports the Systems Technician and initiates additions to order/ feedback to customer. Resets maintenance systems. Replaces dismantled