accurately Attend to breakdowns, including standby service Maintain levels of productivity and efficiency
client service expectations and be able to work independently with little supervision. Drive service success targets & goals. Customer: CSAT scores across Operations Offering excellent service. Attend to installs installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve telephonically
during project implementation. Communicate with customers, including answering technical questions, explaining working relationships with internal and external customers. Ensure Preparation and follow-up on Punch Lists Building Customer Loyalty: Effectively meeting customer needs; taking responsibility for customer satisfaction satisfaction and loyalty. Communication: Clearly and succinctly conveying information and ideas to individuals
life cycle of industrial plants, from initial consulting to construction, planning, maintenance, and management Repair, Overhaul, and Servicing: Conduct commissioning, repair, overhaul, and servicing tasks for technical atmosphere with minimal routine. Customer Relationship Management: Manage customer relationships, ensuring high high levels of service and striving to establish and maintain long-term partnerships. Electrical Engineering
management etc. We are looking for someone with drive, loyalty and dedication, with excellent work ethic – who
About our Firm of Consulting Engineers Our Firm of Consulting Engineers is an Electrical & Electronic Electronic Consulting Engineering company providing the Client with a service that is based on best engineering technology. Our Firm of Consulting Engineers provides a consulting engineering service utilising a team with communities within South Africa. At our Firm of Consulting Engineers, we want you to embrace your curiosity the best work of your life. We want our Firm of Consulting Engineers to be a place where you'll always find
Hardware Engineer, you have a knack for translating customer specifications and system definitions into comprehensive standards. Technical Consultations: Engage in regular technical consultations with customers to understand their prioritise tasks to meet project deadlines and customer demands efficiently. Demonstrate a commitment commitment to going the extra mile to meet customer expectations and deliver exceptional results.
decision and technical support and optimisation services within departmental budget parameters within the specifications and standards for best practice Consulting and Project Services • Provide technical support to line recovery to be aligned with departmental targets Customer and Client Relationship Management • Maintain Support • Ensure effective delivery of quality service • Conduct investigations and make recommendations performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least
effectively. Diagnose, assemble, build and repair, service and maintain earthmoving equipment, plant and fleet components of engines and machinery Provide consultation on correct maintenance and preventative measures of repair and new components Compile accurate customer machine analysis and reports including Machine
liaising with external suppliers and internal customers. Managing contractor's work and ensuring adherence and standards. Consulting with other planning sections in an advisory capacity or service provider, to