managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating general administrative support to the department (Spares & Site Services). Monitoring and reporting on key & site services and enhance client satisfaction. Work closely with other departments, such as sales engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
issues on all sites under SLA. Development of department tools and documents Ensure all ISO9001 and ISO45001 Engineering Department ensuring continual improvement. Assist in handover of system to O&M department as per
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to
(process mapping and improvement)
mechanical / industrial engineering and/or financial services industry will be an advantage
Independently committees
network experience (Parts and service will be advantageous)
BW would be an advantage.
and ensure that projects are completed to meet customer specifications and requirements. 4. Collaborate