Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
requirements
* Support & Maintenance of Customer base - Technical
Support
*
/>* Ensure Development of New/Potential Customers
* Willing to work Overtime, if and when
premises or at customer sites in a timely and cost-effective manner so that customer and company requirements communicate what repairs are needed by advising customer and/or supervisor. Maintains vehicle maintenance service / maintenance programs. Provide complete customer satisfaction in a polite and professional manner (Field Service Team Leader and Controller) and customer. Submit service and maintenance job cards to invoicing
themselves and their team to meet targets & goals. Customer: CSAT scores across Operations Offering excellent installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on cost to serve Reduce on site callouts by calling customer for repairs before attending When we resolve telephonically People Management Coordinating Flexible Resilient Customer centricity Initiative Committed Motivated Quality-driven
first and foremost an expert for performing all customer service work (inspection) and defined assembly/ cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows the service organization, thus contributing to customer satisfaction as well. Supports the Systems Technician and initiates additions to order/ feedback to customer. Resets maintenance systems. Replaces dismantled
Maintenance of Customer base - Technical Support Ensure Development of New/Potential Customers Willing to
in Durban. Receive drawings and designs from customers Read and interpret drawings and designs to set checks to ensure the finished product meet the customer specifications Consider tools required to cut
operating divisions to establish success. Liaise with customers, dealer networks, licensors and other external delivery of the required outcome in accordance with customer specific requirements and timing. Oversee the for reporting part material composition as per customer requirement. Ensure that the Warranty Management ratio payments between Company, Licensors and Customers. Compile and submit executive reports on IBMS-SHEQ
individual activities.