The main responsibility of the Service Manager is to proactively develop and manage the workshop business business and operations in order to maximize customer and employee satisfaction, as well as business performance profitable growth of Scania. The Service Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships. ▪ Workshop management the workshop and service staff and Services Salesman personnel. ▪ Workshop customer relations – Develop
Fault finding, basic repairs and maintenance, services, diagnostics and dyno. Urgently looking for a Pretoria. Provide a safe and efficient mechanical service to Vertical Transport team through effective maintenance repairs, services and maintenance on customer sites. Remove and install components on customer sites. Ensure representing company on customer site. Quickly and efficiently deal with all customer machine breakdowns. Compile accurate customer machine analysis and reports including machine inspection reports Effective
incumbent is a Senior level member of our regional service engineering team, responsible for managing the tasks, by driving or participating in regular customer-facing technical engagements, technical strategy with customers' engineering and technical teams to discuss our Engineering capabilities, customer app application to the industries, equipment and customers that we serve. o Demonstrates strong project management availability. o Proficient at collecting voice of the customer intelligence, and translating the information
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate
contact
Maintain and develop relationship with customers by providing support, information, and guidance
Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare Maintain quality service by enforcing company standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries when needed
Following up on customer back orders
orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging
to ensure all work meets industry standards and customer specifications. Inspect completed work to ensure defects and operates correctly. Customer Service: Liaise with customers to understand their requirements timely completion of projects and maintain strong customer relationships. Inventory and Supplies Management: including repair logs, inventory records, and customer communications. Prepare regular reports on workshop problem-solving and troubleshooting abilities. Strong customer service and communication skills. Familiarity with
and tasks Customers: Ensure customer satisfaction by delivering a first time right service to them Business down area CUSTOMERS Ensure Customer Satisfaction by delivering a first time right service to them BEHAVIOURAL
and customer acceptance tests of the configured MCC and control systems in-house and at customer sites start-up support at customer sites. Providing after sales service and training at customer sites. Providing research. Represent the company in meetings with customers. Assist the sales organization in demonstrations
Our client requires the services of an Electrical Projects/Tender/Contracts Manager . POSITION : Permanent documentation Contract negotiation and management. Customer Liaison and compiling project reports. Management
(Drawings). Ensure cost efficient and reliable service delivery. Provide high quality on demand reports completed. Provide effective and high-quality services to stakeholders. Ensure productive working relationships resource for Engineering Information Draughting Services. Continuously improve on processes, identify improvement systems, and technology. Evaluate customer relationships against Service Level Agreements (SLAs) during