satisfaction. Key Performance Areas: Customers Design and Develop Continuous Improvement and Innovation Staff Leadership National Diploma or relevant B Degree. Management Development Program (NQF 6 - 7) ITIL Operations MCSE or relevant service design and implementation. Experience in developing and implementing service standards: service definitions
stakeholders to gather and document business requirements Develop and maintain detailed process maps, workflows,
stakeholders to gather and document business requirements Develop and maintain detailed process maps, workflows,