UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION NUMBER: PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation information technology department on problem areas, managing client expectations. May have supervisory responsibilities tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate where applicable by applying the Incident Management Process Assists with escalated service tickets and complicated
UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION NUMBER: PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation information technology department on problem areas, managing client expectations. May have supervisory responsibilities tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate where applicable by applying the Incident Management Process Assists with escalated service tickets and complicated
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)