responsible for providing technical support and assistance to end-users, resolving IT issues, and escalating Responsibilities: Provide technical support and assistance to end-users via phone, email, and other communication complex issues to appropriate teams or specialists Assist with the installation and configuration of software software and hardware Perform user account management and access administration Ensure timely and effective solutions tailored to their needs. We focus on helping you reach your personal and professional goals
the GIM. Data Analysis & Reporting: • Create, manage, and analyse data reports to support day-to-day and reporting. Documentation & Training: • Assist, train, and guide new users in using FMS, Magic
point of contact for customers seeking technical assistance on the phone or email. Duties & Responsibilities Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability various devices with more complex configurations. Helpful nature with the ability to communicate with clients Consultant Risk Mitigator Solutioner Knowledge Manager Relationship builder Change Leader Problem owner
the GIM. Data Analysis & Reporting: • Create, manage, and analyse data reports to support day-to-day and reporting. Documentation & Training: • Assist, train, and guide new users in using FMS, Magic
We are looking for a Service Desk Manager to support Application Support teams across high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own Service Desk.
What you’ll do:
service desk manager is responsible for managing daily operations of the service desk, managing the service service desk team, representing the team to other stakeholders, and helping to ensure that the service service desk is constantly developing and improving. To meet these many demands, a good service desk manager have: The ability to build a cohesive team and to manage people effectively. This includes the ability to understanding of the strategic vision for the service desk and the ability to set the long-term direction of
Customer service orientation - Able to handle a demanding customer environment. • Good problem-solving and decision-making skills. • Ability to handle pressure. • Customer service orientation - Able to handle a demanding customer environment. • Can communicate within the team and contribute
The Cash Desk Clerk is responsible for handling transactions at the cash desk, providing excellent customer ensuring accurate cash handling. This role involves managing cash, processing payments, and maintaining records Customer Service: Greet customers warmly and provide assistance as needed. Answer customer inquiries regarding cash desk. Administrative Tasks: Prepare and submit daily cash reports and documentation. Assist in the and organized cash desk area. Team Collaboration: Work closely with other cash desk clerks and the finance
resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical department/team's goals by respecting, trusting and assisting each other. Working together as a team to improve Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting Assisting with Incident and Problem management by identifying and reporting re-occurring errors/problems to to the x64 / regional desktop support team for assistance. Identifying and reflecting in Services Now all
hardware, software, and network-related issues.
Assist users with password resets, account unlocks, and
Monitor and manage service desk queues, ensuring that all tickets are managed within the established network troubleshooting and diagnostics.
Assist with user onboarding and offboarding processes experience
Must have experience with service desk ticketing systems and remote support tools.
Must