UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation environment or reviewing system design. Providing training for Users as assigned. Acting as liaison between information technology department on problem areas, managing client expectations. May have supervisory responsibilities and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate
UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation environment or reviewing system design. Providing training for Users as assigned. Acting as liaison between information technology department on problem areas, managing client expectations. May have supervisory responsibilities and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)