small projects under the supervision and with the assistance of Team Leader As Supervisory Role take responsibility Provide first line escalation to Junior technician Assist Junior Engineers where required/requested Creates/maintains knowledge/experience MCSA – Office 365 Midlevel: MCSA – Server Administration MCSE – Office 365 Sophos XG Firewall Microsoft Windows OS 1st and 2nd line support Microsoft Office support Understanding of Microsoft Exchange/Server