Certifications, experience in a similar role including 1st Line Support, Customer Service, Call Centre experience technical software related queries / problems in first line support environment. Manage customer databases, related certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with
system testing, security management, and second-line support. Requirements include a National Diploma incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream
network problems. Do first line fault correction. Refer second- and third-line problems to correct person
solution design of the ETL and data pipeline in line with business user specifications. Develop and implement
the IT industry. Their team is looking for a 3rd line Support Engineer with at least 3-4 years' experience
planning processes. Communicate effectively with the line manager on progress, priorities and workload. Estimate