Prepare SLA or other reports required on client account status. Provide first-line support to SLA clients needed. Find ways to increase the quality of customer service. Requirements: 5 Years of experience Excellent
organizational skills Excellent attention to detail and admin skills Excellent data capturing skills Ability to
Mentoring and growing others Holding others accountable to a standard of excellence Galvanizing team business needs Managing customer expectations Identifying opportunities for service improvements and strategic
the virtual or digital builder. The role is accountable for capturing all design data in an accurate
business and technical audiences Hold team members accountable to a standard of excellence and galvanise them
exceed customer expectations. Hold team members accountable to high standards of excellence. Enhance product
the virtual or digital builder. The role is accountable for capturing all design data in an accurate
the configuration and customization of ITSM modules. Define and review service measurements using metrics
the configuration and customization of ITSM modules. Define and review service measurements using metrics
relationships with customers and understand their business needs Identify opportunities for service improvements