troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices market trends to constantly improve the Specialty customer value proposition offerings. Streamline and integrate external process improvements designed to enhance the customer experience and value. Optimise departmental performance
COBIT best practices across the full life cycle of services This is a Contract position until December 2024 with the Business Unit to manage expectations of service, including work requirements, timing, and deliverables Critical & Analytical Thinking Logical Customer Service Oriented Communication skills both spoken
& Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional Consultant. Willingness to engage with foreign customers and be sensitive to possible language barriers
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
a functional IT consultant (process design, customizing and specifications for enhancements and new processes)
creation and usage Familiar with data streaming services such as Apache Kafka Coordination between development