Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience - Go-live preparation and post go-live support - Incident Management prompt resolution of security and
Operations (DevOps) based on a standby roster - Incident Management (IM), Change Management (CM), Problem reliability in the supported environment - Handling of incidents and changes in accordance with the defined Service
Operations (DevOps) based on a standby roster - Incident Management (IM), Change Management (CM), Problem reliability in the supported environment - Handling of incidents and changes in accordance with the defined Service
international teams Role and Responsibilities: - Process incidents and ensure adherence to SLA standards - Manage
REQUIREMENTS: - SAP Technical Administration. - Incident and Request Management. - Change Request Management
maintain documentation. - Analyze operational incidents. - Handle operational requests (e.g., onboarding
ensure successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively
Terraform, Ansible - ITIL Processes: Knowledge of Incident, Problem, and Change management Agile Working