DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining
unfamiliar industry Prioritizing customer needs Strong customer service focus Ability to do research and logically Interpersonal Skills Feedback Skills Customer Service Focus Active listening skills Coaching and industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report levels Improvement in quality and productivity Customer Satisfaction Any other essential function that industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report levels Improvement in quality and productivity Customer Satisfaction Any other essential function that industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 industry • Profound knowledge and experience on IT service operations and continous improvement as well as knowledge requirede • Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred • ITIL and Project industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 industry • Profound knowledge and experience on IT service operations and continous improvement as well as knowledge requirede • Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred • ITIL and Project industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
guidance to other staffs. Provide high quality customer support throughout the project. Conduct defect integrating other systems to SAP (IDoc/SFTP/Web services, etc). Skills: Excellent oral and written communication industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining
guidance to other staffs. Provide high quality customer support throughout the project. Conduct defect integrating other systems to SAP (IDoc/SFTP/Web services, etc). Skills: Excellent oral and written communication industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a into insights, streamline operations, improve customer experience, and transform their business. Our twenty years of experience in delivering business services, garnering stellar client references, and maintaining