Standard Bank Vacancies Customer Service Jobs in Western Cape
Manager _sa_cape_town_c76-uk
Exl
Cape Town Region
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are levels Improvement in quality and productivity Customer Satisfaction Any other essential function that data-led industries such as insurance, banking and financial services, healthcare, retail and logistics.
share this job on whatsappManager Cape Town
ExlCape Town Region
DESCRIPTION Performance parameters To check and verify customers' credentials and feed them correctly in database highlight fraudulent/fake/forged documents To meet Service Level Agreement, AHT and quality targets To report adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets are levels Improvement in quality and productivity Customer Satisfaction Any other essential function that data-led industries such as insurance, banking and financial services, healthcare, retail and logistics.
Senior Executive
ExlCape Town Region
applications Evaluate information against a set of standards Establish, organize and/or maintain files QUALIFICATIONS data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Senior Executive Cape Town
ExlCape Town Region
applications Evaluate information against a set of standards Establish, organize and/or maintain files QUALIFICATIONS data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Assistant Manager Cape Town
ExlCape Town Region
DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our
Assistant Manager
ExlCape Town Region
DESCRIPTION Basic Function: Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality to the team QUALIFICATIONS Qualifications: Customer Service processing - Preferred Strong interpersonal experience in insurance, sales & service, handling voice and queries, customer escalations etc. with excellent data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our
Sap Consultant Cape Town
ExlCape Town Region
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 industry • Profound knowledge and experience on IT service operations and continous improvement as well as knowledge requirede • Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred • ITIL and Project teams • Execute Ticket resolution according to Standard Operating Procedures, SLAs and required SOx audit
Sap Auth Consultant
ExlCape Town Region
JOB DESCRIPTION • Excellent understanding of IT Service Operations (ITIL) and continuous improvement • • Own initiative and team-player, Customer focus, Attention to detials • English business fluent (C1/C2 industry • Profound knowledge and experience on IT service operations and continous improvement as well as knowledge requirede • Operational Knowledge on Service Now, Maestro, SoX (ITGC) preferred • ITIL and Project teams • Execute Ticket resolution according to Standard Operating Procedures, SLAs and required SOx audit
Assistant Manager NEW
ExlCape Town Region
(result-orientation) • Adherence to internal standards • Interaction with the clients at an appropriate Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our
Assistant Manager Cape Town NEW
ExlCape Town Region
(result-orientation) • Adherence to internal standards • Interaction with the clients at an appropriate Productivity Measures Process Specific Skills • Service Level Targets • Wide Insurance knowledge base • Prioritizing stake holders needs • Strong customer service focus Soft Skills (Minimum) • Good verbal data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. into insights, streamline operations, improve customer experience, and transform their business. Our
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