Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery delivery. By ensuring a seamless integration of our services into our client's operations, you will assist ensure alignment between billed and supported services, promptly addressing discrepancies and facilitating
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and and customers) Cloud computing, including development of cloud computing strategy and advising on cloud-based cloud-based services and technologies M&A, reorganisations and joint ventures in the IT sector media
related matters Technology IT contracts, including service level agreements and the development of terms and Consumer-oriented online and mobile technology and services Service provider-orientated transactions, including transactions and services Drafting the full range of technology agreements (for both service providers and and customers) Cloud computing, including development of cloud computing strategy and advising on cloud-based cloud-based services and technologies M&A, reorganisations and joint ventures in the IT sector media
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
able to be the subject matter expert that the customer can rely on; Be a positive representative of the the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer; Provide effective communications, both written written and verbal, between company and the customer by means of regular meetings, feedback reporting, escalation support functions and the customer to ensure consistently high levels of customer satisfaction. Monthly Salary:
required by the company, responding to inhouse and customer concerns, document new IT processes and coordinating and patch management. Strong skills in network services such as DNS, TLS/SSL, HTTP Knowledge of security
required by the company, responding to inhouse and customer concerns, document new IT processes and coordinating and patch management. Strong skills in network services such as DNS, TLS/SSL, HTTP Knowledge of security