seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate resolutions and trouble shooting steps in our internal knowledge base or ticketing system Communicate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers, providing performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via steps in the internal knowledge base or ticketing system Mentor and coach junior support engineers, providing performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate resolutions and trouble shooting steps in our internal knowledge base or ticketing system Communicate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
role is shift-based, including night shifts - supporting network infrastructure (24/7 function). Responsibilities: implementing corrective actions Coordinate with internal teams and external vendors to resolve complex cross-functional teams, including Junior Support Engineers, Senior Support Engineers, Principal Engineers, Management
role is shift-based, including night shifts - supporting network infrastructure (24/7 function). Responsibilities: implementing corrective actions Coordinate with internal teams and external vendors to resolve complex cross-functional teams, including Junior Support Engineers, Senior Support Engineers, Principal Engineers, Management