Responsibilities Assist users with day-to-day IT issues Providing end user support to end users Quality incident on the CA and SRS system within the agreed SLA Provide remote support to end users (Including WFH users) agreements Provide feedback and update outstanding open incidents and requests logged on CA Providing first knowledge base Escalating re-occurring incidents and providing input to the end user problem management forum Customer and service excellence approach Attention to detail If you are ready for the next exciting step in
customer focus Excellent time management Accurate and detail orientated Ability to perform well under pressure
requirements specifications Developing and documenting detailed functional and non-functional requirements specifications