of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer Technologies Competencies Good people management skills Time management - prioritizing important issues Be able
abilities Work equally well independently and as part of a team Contributing to team success Client service
organized with a high level of customer focus Excellent time management Accurate and detail orientated Ability
evaluating business processes in order to establish time and cost parameters and make innovative recommendations