remote support to end users (Including WFH users) Managing and supporting incidents logged within SLA agreements incidents and providing input to the end user problem management forum Ad Hoc assistance with projects and application Basic network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter Technologies Competencies Good people management skills Time management - prioritizing important issues Be
Experience Test Management Studios (Any) JIRA SoapUI Postman Swagger SQL Management Studio (Any) Visual
requirements, control procedures and incident management procedures) Communicate with end users and building a high level of customer focus Excellent time management Accurate and detail orientated Ability to perform