Requests from Business Ensure that all software is working correctly before handing over a new workstation Troubleshooting application issues including MS Teams and MS Office Escalating issues that cannot be resolved timeously projects and application releases if and when required Experience Matric ITIL (V3/4) 3 – 4 Years experience management - prioritizing important issues Be able to work under pressure Excellent communication skills (Verbal
resolution Work with project teams to investigate complex issues, identify and implement solutions Work in partnership departmental procedures and practices (such as auditing requirements, control procedures and incident management performing routine as well as investigation/analysis work tasks Ability to solve complex problems Understand the sense of responsibility to do after hours if required Highly organized with a high level of customer and interpersonal skills Pro-Active approach to work, clients, problem solving Learning agility and curiosity
Conceptual Thinking Proactive and Initiative Ability to Work Independently Interpersonal Relationships Planning