meet/satisfy user requirements Manage Service level delivery according to agreed and signed off SLAs and implemented with little/no disruptions to business. Know Systems landscape and ensure that this is systems & processes and optimize to ensure business stability Manage 3rd Party escalation 2-3 years' direct experience in managing IT systems from a business point of view. 3-5 years related work experience 2-3 years' experience in analyzing and defining business requirement specifications. Operational experience